350,000 hosts. 15 million guests. 190 countries.
Trust is what makes it work.
We make it easy to get to know hosts like Mina.
Verified ID
Guests and hosts verify their IDs by connecting to their social networks and scanning their official ID or confirming personal details.
Verify your ID
Profile & Reviews
Get to know your guest or host through detailed profiles and confirmed reviews.
Learn More
Messaging
Use our messaging system to learn more about a host or ask a guest about their trip.
Learn More
We handle the money so you don’t have to.
A Secure Platform
Guests pay through Airbnb when they book a listing. Hosts receive payment through Airbnb 24 hours after guest check-in. With all the transactions taken care of, all you have to do is say “Hello.” Learn More
Hosts are protected up to $1,000,000 with the Airbnb Host Guarantee. Learn More.
We’re here to help, 24/7.
Connect with our world-class customer support team whenever you’re traveling or hosting. They’re real humans, and they’re available around the clock, anywhere in the world. Contact Us.
Still have questions?
Visit our Help Center to learn more.
วันอาทิตย์ที่ 10 พฤษภาคม พ.ศ. 2558
Home Safety
Helping Hosts Make
Their Homes Safer
Warm, Cozy and Inviting Homes
Using Airbnb depends on a warm and hospitable home experience. Safety, security, and privacy are essential qualities in a household, so we want to encourage them in yours.
A Good Place to Start
Having working smoke and carbon monoxide (CO) detectors in your home can make a big difference, yet many homes around the world lack these devices.
In North America, only 40% of homes have these detectors, and in Great Britain that drops to 16%. Source
Our Commitment to Safety
Organizations around the world are working to educate and assist home owners around home safety, and we want to help.
Through awareness and a few simple tools, we'd like to help you make your home even safer.
We encourage every Airbnb host to install working smoke & CO detectors in their listing and to check them frequently.
To Help Meet This Goal
Airbnb has distributed more than 10,000 smoke and CO detectors for free to hosts in the U.S. We’ve also distributed more than 10,000 emergency first aid kits and more than 10,000 safety information cards to hosts.
Emergency Safety Card
Inform your guests with a convenient safety card. List emergency numbers, exit routes, and other resources.
Eligible US hosts. Restrictions apply.*
*Some restrictions apply: one per eligible host (any host who has an active listing), offer good before December 31, 2014, currently available in the US only. See Terms and Conditions.
Do you already have these safety items?
Great! If you already have these items, please update your listing. We encourage all hosts to confirm that they have working smoke and CO detectors, clear and accurate safety information, safety kits and other safety items in their listings.
What else can you do to make your space safer for guests?
Every home is different, and you should be sure to consider what your specific listing requires. These steps below are a good place to start:
Meet Regulations
Make sure your property meets government and safety codes for your area.
Electrical Safety
Fix any exposed wires. Ensure all appliances and equipment are properly and safely installed.
Hazards
Remove any hazards that might cause guests to trip or fall, or mark these areas clearly.
Want to learn more?
Visit our host community groups to join in on the conversation about safety in our homes or check out our Help Center for more ideas.
The Home of the Future
Nothing beats basic human consideration, but the simplest technologies can do a lot to help make homes safer. At Airbnb, we imagine a future where smart homes are wired to protect us, provide comfort, and improve our quality of life. As times and technologies change, know that we'll always be innovating, and finding new ways to help you make your home a welcoming place.
Their Homes Safer
Warm, Cozy and Inviting Homes
Using Airbnb depends on a warm and hospitable home experience. Safety, security, and privacy are essential qualities in a household, so we want to encourage them in yours.
A Good Place to Start
Having working smoke and carbon monoxide (CO) detectors in your home can make a big difference, yet many homes around the world lack these devices.
In North America, only 40% of homes have these detectors, and in Great Britain that drops to 16%. Source
Our Commitment to Safety
Organizations around the world are working to educate and assist home owners around home safety, and we want to help.
Through awareness and a few simple tools, we'd like to help you make your home even safer.
We encourage every Airbnb host to install working smoke & CO detectors in their listing and to check them frequently.
To Help Meet This Goal
Airbnb has distributed more than 10,000 smoke and CO detectors for free to hosts in the U.S. We’ve also distributed more than 10,000 emergency first aid kits and more than 10,000 safety information cards to hosts.
Emergency Safety Card
Inform your guests with a convenient safety card. List emergency numbers, exit routes, and other resources.
Eligible US hosts. Restrictions apply.*
*Some restrictions apply: one per eligible host (any host who has an active listing), offer good before December 31, 2014, currently available in the US only. See Terms and Conditions.
Do you already have these safety items?
Great! If you already have these items, please update your listing. We encourage all hosts to confirm that they have working smoke and CO detectors, clear and accurate safety information, safety kits and other safety items in their listings.
What else can you do to make your space safer for guests?
Every home is different, and you should be sure to consider what your specific listing requires. These steps below are a good place to start:
Meet Regulations
Make sure your property meets government and safety codes for your area.
Electrical Safety
Fix any exposed wires. Ensure all appliances and equipment are properly and safely installed.
Hazards
Remove any hazards that might cause guests to trip or fall, or mark these areas clearly.
Want to learn more?
Visit our host community groups to join in on the conversation about safety in our homes or check out our Help Center for more ideas.
The Home of the Future
Nothing beats basic human consideration, but the simplest technologies can do a lot to help make homes safer. At Airbnb, we imagine a future where smart homes are wired to protect us, provide comfort, and improve our quality of life. As times and technologies change, know that we'll always be innovating, and finding new ways to help you make your home a welcoming place.
Responsible Hosting
Responsible Hosting
We encourage hosts to think carefully about their responsibilities. Hosting offers rich experiences, but it comes with a certain level of commitment. In addition to the Hospitality Standards, here are some ways you can be a responsible host.*
Neighbor Hotline
We've opened a toll-free neighbor hotline for our community. If you're a neighbor of an Airbnb host in the U.S. and need to get in touch with us, please call 1-888-927-4459
Safety
What can I do to make my space safe for guests?
Emergency Procedures
Contact Info:
Indicate local emergency numbers and the nearest hospital. Provide a clear emergency contact number for yourself, as well as backup, for easy guest reference. Also make clear how you should be contacted if the guest has questions or issues arise.
Supplies:
Make a first aid kit easily available.
Fire Prevention:
Ensure you have a functioning smoke alarm and carbon monoxide detector, and that your property meets government safety guidelines for your area (e.g., International Building Code). Ensure you provide a functioning fire extinguisher and complete required maintenance.
Exits:
Ensure you have a clearly marked fire escape route, and post a map in your home.
Minimize Hazards
Privacy:
Always be mindful of your guests' privacy. Fully disclose whether there are security cameras or other surveillance equipment at or around your listing. Make sure you are aware of and comply with applicable federal, state, and local laws.
Occupancy:
Establish safe occupancy limits - your local government may have guidelines.
Access:
Go through your home to identify any areas where guests might trip or fall and either remove the hazard or mark clearly. Fix any exposed wires. Ensure stairs are safe and have railings. Remove or lock up any objects that may be dangerous to your guests.
Child-Proofing:
Ensure your home is safe for children, or else notify guests of potential hazards.
Climate:
Ensure your home is properly ventilated and that temperature control is clearly marked and functional. Ensure guests are clear about how to safely use the heater.
Neighbors
How can I be mindful of my neighbors?
Building Rules:
Ensure you relay your building's common area rules to your guest. You may want to even notify your neighbors that you will have guests, and remind guests not to bother your neighbors (e.g., don't knock on their door or buzz them to let you in).
Smoking:
If you don't allow smoking, we suggest posting signs to remind guests. If you do allow smoking, ensure you have ashtrays available in designated areas.
Parking:
Ensure you relay parking rules for your building and neighborhood to your guest.
Noise:
Remind guests about keeping noise down. You may want to consider whether you allow babies, pets, or parties. Develop a policy about guests inviting other people over, and ensure your guests are clear about your 'party policy.'
Pets:
If you allow pets, ensure guests are educated about things like local parks and local customs (e.g., cleaning up after your dog). Have a backup plan in case a guest's pet upsets the neighbors (such as the number of a nearby pet hotel).
House Rules:
To avoid surprises, you may want to include the information covered above in your House Rules in your Airbnb listing profile.
Permissions
Whom should I notify that I'm hosting on Airbnb?
Contracts:
Check your HOA or Co-Op Board regulations to make sure there is no prohibition against subletting--or any other restriction against hosting. Read your lease agreement and check with your landlord if applicable. You may consider adding a rider to your contract that addresses the concerns of these parties and outlines the responsibilities and liabilities of all parties.
Roommates:
If you have roommates, consider a roommate agreement in writing which outlines things like how often you plan to host, how you'll ensure guests follow House Rules, and even whether you'll share revenue if that makes sense for you.
Neighbors:
Consider whether you should notify your neighbors about your plans to host, along with your plan for how to make sure your guests are not disruptive.
Subsidized Housing:
If you live in public or subsidized housing there may be special rules that apply to you. The manager of the property may be able to answer questions about this.
General Regulations
What local regulations apply to me?
Taxes:
Ensure you look up any local taxes or business license requirements that may apply. This may include things like hotel/transient occupancy tax, sales, and other turnover taxes such as Value Added Tax (VAT) or Goods and Services Tax (GST), or income tax.
Permits or Registrations:
Ensure you look up any permitting, zoning, safety, and health regulations that may apply. The governing authorities that regulate the use and development of property in your area may have useful information on such regulations.
Rent Control/Rent Stabilization:
If you live in rent controlled or stabilized housing, there may be special rules that apply to you. Contact your local Rent board to ask questions about this topic.
We encourage hosts to think carefully about their responsibilities. Hosting offers rich experiences, but it comes with a certain level of commitment. In addition to the Hospitality Standards, here are some ways you can be a responsible host.*
Neighbor Hotline
We've opened a toll-free neighbor hotline for our community. If you're a neighbor of an Airbnb host in the U.S. and need to get in touch with us, please call 1-888-927-4459
Safety
What can I do to make my space safe for guests?
Emergency Procedures
Contact Info:
Indicate local emergency numbers and the nearest hospital. Provide a clear emergency contact number for yourself, as well as backup, for easy guest reference. Also make clear how you should be contacted if the guest has questions or issues arise.
Supplies:
Make a first aid kit easily available.
Fire Prevention:
Ensure you have a functioning smoke alarm and carbon monoxide detector, and that your property meets government safety guidelines for your area (e.g., International Building Code). Ensure you provide a functioning fire extinguisher and complete required maintenance.
Exits:
Ensure you have a clearly marked fire escape route, and post a map in your home.
Minimize Hazards
Privacy:
Always be mindful of your guests' privacy. Fully disclose whether there are security cameras or other surveillance equipment at or around your listing. Make sure you are aware of and comply with applicable federal, state, and local laws.
Occupancy:
Establish safe occupancy limits - your local government may have guidelines.
Access:
Go through your home to identify any areas where guests might trip or fall and either remove the hazard or mark clearly. Fix any exposed wires. Ensure stairs are safe and have railings. Remove or lock up any objects that may be dangerous to your guests.
Child-Proofing:
Ensure your home is safe for children, or else notify guests of potential hazards.
Climate:
Ensure your home is properly ventilated and that temperature control is clearly marked and functional. Ensure guests are clear about how to safely use the heater.
Neighbors
How can I be mindful of my neighbors?
Building Rules:
Ensure you relay your building's common area rules to your guest. You may want to even notify your neighbors that you will have guests, and remind guests not to bother your neighbors (e.g., don't knock on their door or buzz them to let you in).
Smoking:
If you don't allow smoking, we suggest posting signs to remind guests. If you do allow smoking, ensure you have ashtrays available in designated areas.
Parking:
Ensure you relay parking rules for your building and neighborhood to your guest.
Noise:
Remind guests about keeping noise down. You may want to consider whether you allow babies, pets, or parties. Develop a policy about guests inviting other people over, and ensure your guests are clear about your 'party policy.'
Pets:
If you allow pets, ensure guests are educated about things like local parks and local customs (e.g., cleaning up after your dog). Have a backup plan in case a guest's pet upsets the neighbors (such as the number of a nearby pet hotel).
House Rules:
To avoid surprises, you may want to include the information covered above in your House Rules in your Airbnb listing profile.
Permissions
Whom should I notify that I'm hosting on Airbnb?
Contracts:
Check your HOA or Co-Op Board regulations to make sure there is no prohibition against subletting--or any other restriction against hosting. Read your lease agreement and check with your landlord if applicable. You may consider adding a rider to your contract that addresses the concerns of these parties and outlines the responsibilities and liabilities of all parties.
Roommates:
If you have roommates, consider a roommate agreement in writing which outlines things like how often you plan to host, how you'll ensure guests follow House Rules, and even whether you'll share revenue if that makes sense for you.
Neighbors:
Consider whether you should notify your neighbors about your plans to host, along with your plan for how to make sure your guests are not disruptive.
Subsidized Housing:
If you live in public or subsidized housing there may be special rules that apply to you. The manager of the property may be able to answer questions about this.
General Regulations
What local regulations apply to me?
Taxes:
Ensure you look up any local taxes or business license requirements that may apply. This may include things like hotel/transient occupancy tax, sales, and other turnover taxes such as Value Added Tax (VAT) or Goods and Services Tax (GST), or income tax.
Permits or Registrations:
Ensure you look up any permitting, zoning, safety, and health regulations that may apply. The governing authorities that regulate the use and development of property in your area may have useful information on such regulations.
Rent Control/Rent Stabilization:
If you live in rent controlled or stabilized housing, there may be special rules that apply to you. Contact your local Rent board to ask questions about this topic.
Hospitality
Hospitality Is Both Who We Are and What We Do
Receiving a guest
Hosts who don't let their calendar get a month or more out of date are 70% more likely to get booked.
Accuracy
Ensure that your listing's photos, property type, number of bedrooms, and general description accurately reflect the listing guests will experience.
Communication
Respond to all inquiries and reservation requests within 24 hours.
Availability
Update each listing's calendar to accurately reflect dates when it's available for bookings.
Preparing for a guest
Listings with 5 star cleanliness ratings receive 20% more bookings.
Commitment
Ensure that you can commit to your guest before accepting a reservation. If a cancellation is unavoidable, make every effort to help guests find somewhere else to stay.
Cleanliness
Ensure that your listing's bedrooms and common areas are cleaned before each guest's arrival. This includes changing linens and cleaning surfaces in the bathroom and kitchen.
Amenities
Any amenities, appliances, and features promised at the time of booking should be available and operational during the stay. Provide fresh bedding and towels, soap, and toilet paper upon your guest's arrival.
Your guest is here
Guests are 70% more likely to review their host after their host reviews them.
Welcome
Make sure that your listing is available to guests at the predetermined check-in time.
Support
During reservations, stay available to remedy any issues that may arise. Alternatively, provide guests with a designated and reliable point-of-contact.
Reviews
Genuine reviews are the cornerstone of our trusted community. Leave a review for guests within 14 days of checkout.
Why Host
Welcome Travelers to Your Neighborhood to Earn Extra Money
Why Rent Your Extra Space on Airbnb?
Hosts in 190 countries welcome travelers into their homes to earn money and meet people from all over the world.
No Fee to List
Creating a listing page is free. You’ll only pay a 3% service fee when you confirm a reservation.
Communication is Easy
Exchanging messages will help you select guests who are a good fit for your listing. You can review their profiles and the reviews they’ve received for more detail.
You’re in Control
You set the price for your listing, your availability, and reservation requirements for your guests. You can also set custom prices to earn more during popular travel seasons.
You Have Our Support
Airbnb’s global support team is available 24 hours a day. And eligible hosts are protected up to $1,000,000 with the Airbnb Host Guarantee.
Learn More About Becoming a Host
Talk About Hosting
Talk to your landlord, homeowners’ association, and neighbors about hosting on Airbnb. Here are some tips to make sure everyone is comfortable.
Trust & Safety
We’re committed to helping build a community that takes safety, security, and privacy seriously. That’s why we have the Verified ID process and secure payment and messaging tools.
Tips for New Hosts
If you’re ready to get started, review these Top 10 Tips for Successful Hosting. You can create your listing in 6 easy steps.
Why Rent Your Extra Space on Airbnb?
Hosts in 190 countries welcome travelers into their homes to earn money and meet people from all over the world.
No Fee to List
Creating a listing page is free. You’ll only pay a 3% service fee when you confirm a reservation.
Communication is Easy
Exchanging messages will help you select guests who are a good fit for your listing. You can review their profiles and the reviews they’ve received for more detail.
You’re in Control
You set the price for your listing, your availability, and reservation requirements for your guests. You can also set custom prices to earn more during popular travel seasons.
You Have Our Support
Airbnb’s global support team is available 24 hours a day. And eligible hosts are protected up to $1,000,000 with the Airbnb Host Guarantee.
Learn More About Becoming a Host
Talk About Hosting
Talk to your landlord, homeowners’ association, and neighbors about hosting on Airbnb. Here are some tips to make sure everyone is comfortable.
Trust & Safety
We’re committed to helping build a community that takes safety, security, and privacy seriously. That’s why we have the Verified ID process and secure payment and messaging tools.
Tips for New Hosts
If you’re ready to get started, review these Top 10 Tips for Successful Hosting. You can create your listing in 6 easy steps.
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